Refund policy

Return & Refund Policy

Last Updated: September 5, 2026

At Shadys Store (shadys.store), we want you to be satisfied with your purchase. If there is an issue with your order, please review the following Return & Refund Policy.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the product must meet the requirements listed below.

2. Return Eligibility

To qualify for a return or exchange, the item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have all original tags and labels attached.

  • Be returned in its original packaging where applicable.

  • Not have any stains, marks, odors, washing, alterations, or other signs of use.

  • Include all accessories or items originally included with the order.

We reserve the right to refuse a return if the product does not meet these conditions.

3. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Items that have been worn or used.

  • Items that have been washed, altered, damaged, or modified.

  • Products with removed or damaged tags.

  • Customized or personalized products.

  • Items returned after the 7-day return period.

  • Items damaged due to improper use or care after delivery.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged upon arrival,

  • Defective, or

  • Different from the product you ordered,

please contact us within 48 hours of delivery.

Please provide clear photographs or videos showing the issue, along with your order details.

After reviewing the issue, we may offer an appropriate solution, which may include a replacement, exchange, repair, or refund depending on the circumstances.

5. Size Exchanges

If you ordered the wrong size, you may request a size exchange within 7 days of receiving your order, provided the item is unused, unworn, unwashed, and has its original tags attached.

Size exchanges are subject to product availability.

If the requested size is unavailable, we may offer another suitable option or a refund according to the applicable conditions.

Customers may be responsible for return and reshipping costs for size-related exchanges.

6. Change of Mind

If you simply change your mind about your purchase, a return may be accepted within the 7-day return period provided the product meets all return conditions.

Original shipping charges may be non-refundable, and the customer may be responsible for return shipping costs.

7. Return Shipping

For returns caused by:

  • Change of mind,

  • Incorrect size selected by the customer, or

  • Other customer-related reasons,

the customer may be responsible for the return shipping cost.

If the return is due to an incorrect, defective, or damaged item sent by Shadys Store, we will review the case and may cover the applicable return shipping cost.

8. Refunds

Once your returned product is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be processed using the applicable payment method or another agreed method.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to an error or defective/damaged product on our part.

9. Cash on Delivery Orders

For Cash on Delivery (COD) orders, if a refund is approved, we may request the customer's bank/payment details or another suitable method to process the refund.

We will never ask you to provide your payment password, PIN, or OTP.

10. Return Inspection

All returned products are inspected before a return, exchange, or refund is approved.

If an item does not meet our return conditions, the return may be rejected and the item may be sent back to the customer.

11. How to Request a Return

To request a return or exchange, contact Shadys Store through the contact information provided on our website.

Please include:

  • Order number

  • Customer name

  • Phone number

  • Product name

  • Reason for return or exchange

  • Clear photographs or videos where applicable

Do not send products back before receiving return instructions from Shadys Store.

12. Return Processing Time

Once we receive the returned product, we will inspect it and process the approved return, exchange, or refund as soon as reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

13. Lost or Damaged Returns

Customers are responsible for safely packaging returned items.

Shadys Store is not responsible for products that are lost or damaged while being returned by the customer until they are received by us.

We recommend using a trackable courier service when returning an item.

14. Policy Changes

We may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us through the contact information provided on our website.

Shadys Store
Pakistan
Website: shadys.store