Shipping policy

Shipping Policy

Last Updated: September 5, 2026

Thank you for shopping at Shadys Store (shadys.store). We are committed to delivering your order safely and on time across Pakistan.

1. Shipping Within Pakistan

We currently ship orders to addresses throughout Pakistan.

Orders are delivered through reliable local courier services. Delivery availability may vary depending on the customer's location.

Estimated Delivery Time

Major Cities: 2–4 business days
Other Areas: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances outside our control.

2. Order Processing

Orders are normally processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, Shadys Store may offer free shipping promotions. Any applicable free-shipping offer will be clearly mentioned on our website.

4. Cash on Delivery

If Cash on Delivery (COD) is available for your order and location, the option will be displayed during checkout.

Please provide an accurate and complete phone number and delivery address so our courier can contact you when necessary.

5. Tracking Your Order

If tracking information is available for your shipment, we will provide the tracking details after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete shipping address, including:

Full name
House/Street address
City
Province
Postal code, where applicable
Active phone number

Shadys Store is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because the provided address was incorrect or the customer was unavailable to receive the shipment, additional shipping charges may apply for reshipping.

7. Delayed or Lost Shipments

Although we work with reliable courier services, occasional delays can occur.

If your order appears to be significantly delayed, please contact us so we can assist you in checking the shipment status with the courier.

In the unlikely event that a shipment is confirmed as lost by the courier, we will work with the courier to resolve the issue and determine the appropriate solution.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photographs or videos of the package and the products before and during opening. This may help us investigate the issue with the courier.